Gouly Plus

If you are unable to log in, please check the following:

1. Check the country code
   Make sure the selected country code is correct.

2. Verify your phone number or email address
   Confirm that your phone number or email address has been entered correctly.

3. Reset your password
   Tap “Forgot Password” to reset your password and regain access to your account.

4. Check uppercase and lowercase letters
   Passwords may be case-sensitive. Pay attention to similar characters such as I / i and O / o.

5. Remove extra spaces
   Make sure there are no extra spaces before or after your email address or password.

6. Update the app
   Please update the app to the latest version and try logging in again.

If your lights are not turning on, please check the following possible causes and solutions:

1. Power supply or controller issue
   The power supply or controller may not be working properly.
   Solution: Replace the power supply or controller and test the lights again.

2. No connection between the controller and the first light
   The controller may not be properly connected to the first light.
   Solution: Check and secure the connection between the controller and the light.

3. The lights turned off automatically after a timer ended
   If a timer or schedule has ended, the lights may turn off automatically.
   Solution: Open the app and select any color or scene to turn the lights back on.

4. Brightness was accidentally set to 0%
   The lights may appear to be off if the brightness is set to 0%.
   Solution: Increase the brightness in the app.

5. The power-off button was pressed by mistake
   The lights may have been turned off accidentally in the app.
   Solution: Open the app and select any color or scene to turn the lights back on.

If your lights are on but the color cannot be changed, please check the following:

1. Incorrect IC type for 48V lights
   If you are using 48V lights, the IC type may be set incorrectly.
   Solution: Set the IC type to UCS7604 in the app.

2. Wrong app installed
   The lights may not work properly if you are using the wrong app.
   Solution: Download and install the correct app from the App Store or Google Play.

3. Connected to the wrong controller
   If you have multiple controllers, you may be connected to the wrong one.
   Solution: Make sure you are connected to the correct controller.

Note: GOULY is a 1-channel controller, while GOULY Pro is a 4-channel controller.

If the app cannot find your device, please check the following:

1. Controller issue or no power
   The controller may not be powered on or may not be working properly.
   Solution: Check the power connection or replace the controller if possible.

   If you do not have another controller to test with, try resetting the controller:

   Option 1: Open the app, go to Settings, tap Reset Device, and confirm.
   Option 2: Use a thin pin or stick to press and hold the Reset button inside the small hole on the top of the controller for 5 seconds.

2. Out of Bluetooth range or weak WiFi signal
   The app may not detect the controller if you are too far away or the WiFi signal is weak.
   Solution: Move closer to the controller and try searching for the device again.

If the timer does not work properly, please check the schedule settings:

1. Timer periods cannot overlap
   Timer schedules should be set in chronological order and should not overlap.

2. Overlapping timers may cause unexpected behavior
   If two timer periods overlap, the system will follow the earlier start time and the latest end time.

   Example:
   Timer 1: 7:00 PM–11:00 PM
   Timer 2: 8:00 PM–Sunrise

   In this case, the lights may turn on at the earlier time and turn off at the latest end time.

3. Check AM/PM settings
   Please make sure the time is set correctly as AM or PM.

If the radar motion sensor cannot be detected or does not respond, please check the following:

1. Check whether your controller supports radar sensing
   Make sure your control device includes the radar sensor component or supports radar motion sensing.

2. Reconnect the radar sensor
   If the radar device does not show up, unplug the controller and power it on again. Then unplug and reconnect the radar sensor.

   Important: Please connect the radar sensor within 5 minutes after powering on. Otherwise, the signal may automatically turn off.

3. Rebind or reset the device
   If the radar sensor does not detect motion at close range, try binding the radar sensor again. You can also reset the controller and then bind the radar sensor again.

4. Check the sensing distance and area
   The radar sensing distance is approximately 3–4 meters, and the detection area is fan-shaped.